nagad Casino Terms and Conditions
This document sets out in detail the terms for using all nagad Casino services, the policies for managing your account, the rules on bonuses and payments, and your responsibilities as a user.
Table of Contents
1. General Terms
These terms and conditions ("Terms") apply to the use of the nagad Casino platform and all services operated under it. By accessing the site, registering, or starting to use any service, you are considered to have read, understood and agreed to these Terms in full.
nagad Casino operates an online gaming platform for Bangladeshi users, offering slots, live casino, cricket and other sports betting. These Terms are legally binding and form an agreement between you and nagad Casino.
We reserve the right to amend these Terms at any time. Changes take effect from the date they are published, and continued use of the site after that date means you have accepted the updated Terms. For significant changes, you will be notified by email to your registered address or through a notice on the site.
2. Eligibility and Account Registration
2.1 Age Requirement
To open an account on nagad Casino and take part in any casino or betting activity, you must be 21 years of age or older. Documents required for age verification must be provided promptly when requested. If it is found that a user opened an account without meeting the minimum age requirement, that account will be closed immediately and any associated funds will be forfeited.
2.2 One Account Policy
Each user may open only one account. Creating more than one account from the same person, household, device or IP address is strictly prohibited. If duplicate accounts are detected, all of them will be closed and any funds and bonuses held in them will be forfeited.
2.3 Accuracy of Registration Information
The information provided at registration — name, date of birth, mobile number and payment method details — must be complete, truthful and accurate. Opening an account with false information is a breach of these Terms and may result in the account being closed at any time. Identity verification (KYC) may be required before a withdrawal is processed.
2.4 Geographic Restrictions
nagad Casino's services are intended for Bangladeshi users. Access or use from certain regions or countries may be restricted. If a user uses the service in breach of applicable local laws, full responsibility lies with that user.
3. Account Security
It is your responsibility to keep your username and password completely confidential. You should not share this information with anyone. If you suspect that unauthorised access to your account has occurred, notify our support team immediately. nagad Casino will not be liable for financial losses resulting from third-party access to your account, unless that access was caused by a failure of our security.
Create a strong password — use at least eight characters combining uppercase letters, lowercase letters, numbers and special characters. Always log out after using the site, especially on a shared device.
4. Deposits and Withdrawals
4.1 Deposit Methods and Minimum Amount
Deposits to nagad Casino can be made via bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit for each method is ৳100. There is no stated maximum deposit limit, though identity verification may be required for large transactions.
4.2 Withdrawal Methods and Minimum Amount
The same methods are available for withdrawals — bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours, though in exceptional circumstances this may take longer.
4.3 Withdrawal Terms
Before making a withdrawal, the user must complete account verification. Any applicable wagering requirements on bonus funds must be met before withdrawal (see Section 5 for details). Transacting funds obtained through illegal means is strictly prohibited, and any evidence of such transactions will result in the relevant funds being forfeited.
5. Bonuses and Promotions
5.1 Welcome Bonus
nagad Casino offers new users a 200% bonus on the first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: if you deposit ৳1,000 you will receive a ৳2,000 bonus giving a total balance of ৳3,000; to withdraw that bonus you must wager ৳2,000 × 15 = ৳30,000.
A bonus is never treated as the equivalent of cash. Bonus funds cannot be withdrawn before the wagering requirements have been met.
5.2 Weekly and Special Promotions
Regular promotions include "New Week New Opportunity" (50% bonus on eligible deposits every Monday, up to ৳5,000; 20x wagering), "Cricket Season Festival" (40% weekly bonus in the cricket section, up to ৳4,000; 18x wagering), "Birthday Special Gift" (up to ৳1,500; 10x wagering) and "Refer a Friend, Earn a Reward" (up to ৳2,000 per successful referral; 12x wagering).
5.3 General Bonus Terms
- A bonus offer may be claimed only once, unless the offer description states otherwise.
- Withdrawing your deposit while a bonus is active will cancel the bonus.
- Multiple bonuses cannot be active at the same time unless a specific offer explicitly permits it.
- If bonus abuse is suspected, we reserve the right to review or suspend the relevant account.
- If the wagering requirements are not met within the set time limit, the bonus balance will be forfeited.
6. Game Rules and Limits
All games on nagad Casino — slots, live casino, cricket betting and virtual games — are operated according to set rules. The outcome of each game is determined by a neutral Random Number Generator (RNG) and we do not interfere with that process.
In live sports betting, the option to cancel a bet after an event has started may not be available. Cash-out or bet-change options are available in limited circumstances and depend on the type of game.
If a game is left incomplete due to a technical fault or internet disconnection, the outcome of that round will be determined according to the system record. Any dispute arising from this must follow the procedure set out in Section 12.
7. Prohibited Activities
The activities listed below are strictly prohibited. Breaching them may result in immediate account closure and forfeiture of funds:
- Operating more than one account for the same person.
- Using another person's account or allowing someone else to use your account.
- Bonus abuse — attempting to obtain bonuses dishonestly by exploiting system weaknesses.
- Attempting to hack or interfere with the algorithm or software of any game.
- Using automated software or bots to place bets.
- Transacting funds obtained through illegal means or using the site for money laundering.
- Identifying a fault in any game, promotion or system, exploiting it, and failing to report it promptly.
- Attempting to defraud or harass other users.
8. Privacy and Data Protection
Full details of how your personal data is collected, stored and used are set out in our Privacy Policy. The Privacy Policy forms an inseparable part of these Terms.
nagad Casino uses SSL encryption technology to keep all financial transactions and personal data secure. We do not sell your data to third parties. However, we may share data with regulatory authorities where legally required or to prevent fraud.
9. Responsible Gambling
nagad Casino is firmly committed to responsible gambling. Treat gambling as entertainment — it is not a source of income. Never bet beyond your financial means, and avoid placing further bets to recover losses.
Users can set deposit limits, loss limits or session time limits on their account. A self-exclusion option is also available, which allows you to deactivate your account for a set period. To learn more about these tools, read our Responsible Gambling Guide.
If gambling is causing personal or financial problems, contact us via 24/7 live chat or email for assistance.
10. Account Suspension and Closure
10.1 Account Closure at the User's Request
Any user may voluntarily close their account. To do so, contact the support team via live chat or email. Any valid balance remaining before closure will be paid out, provided wagering requirements have been met.
10.2 Account Suspension or Closure by nagad Casino
We reserve the right to suspend or permanently close an account without prior notice for the following reasons:
- Breach of any clause of these Terms.
- Registering with false information or failing identity verification.
- Suspected bonus abuse or fraudulent behaviour.
- Suspected money laundering or illegal activity.
- Evidence that the user is a minor.
11. Limitation of Liability
nagad Casino will not be liable in the following situations:
- A game or transaction is left incomplete due to internet disconnection, power failure or a fault with the user's device.
- Loss caused by a third party obtaining the user's password or login details.
- Delays in transactions due to issues with a third-party payment provider.
- Services becoming restricted due to government restrictions or legal changes.
In any case, nagad Casino's liability is limited to the value of the transaction that gave rise to the dispute.
12. Dispute Resolution
If you have a dispute or complaint, contact our support team first via 24/7 live chat or email. Most matters can be resolved quickly this way. For answers to common questions, you can also check our FAQ page.
If the matter is not resolved through live chat, submit a formal complaint. An initial response will be provided within 7 business days of the complaint date, and a final decision will be aimed at within 28 business days.
For any legal dispute arising from these Terms, both parties will first attempt to resolve the matter through discussion. If that is unsuccessful, mediation may be pursued.
12.1 Contact Information
For support, contact our team 24 hours a day, 7 days a week via live chat. To reach us by email: [email protected] — our support team provides service in both Bengali and English.
For general information about nagad Casino and who we are, read our About Us page.