nagad Casino Privacy Policy

1 Introduction

nagad Casino ("we", "our", "platform") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes what information is collected when you use our website and services, how that information is used, and what measures we take to keep your information secure.

This policy applies to all services operated under the nagadcasino.cam domain. Continuing to use our services means you have fully accepted the terms of this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

Protecting your personal information is not just our legal obligation — it is our commitment to our users. If you disagree with any part of this policy, please refrain from using our services.

2 Data Collection

We collect user information in several ways. The types of information collected are detailed below:

2.1 Information You Provide Directly

Information you provide yourself during registration, login or account verification includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad or Rocket account numbers
• Messages and chat records sent to the support team

2.2 Automatically Collected Information

When you browse our platform, certain information is collected automatically:

• IP address and device identifier (device ID)
• Browser type and operating system information
• List of pages visited and time of visit
• Referral source (which link you came from)
• Session duration and click patterns

2.3 Transaction-Related Information

We store information related to deposit, withdrawal and betting activity, including transaction amounts, dates, payment methods and balance history.

3 Purpose of Data Use

Collected information is used only for the following purposes:

3.1 Account Management and Identity Verification

Information is used to create your account, confirm your identity and maintain account security. Verifying each user's age is part of this process — nagad Casino strictly follows a 21+ age policy.

3.2 Processing Financial Transactions

Relevant payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer.

3.3 Providing Customer Support

Our 24/7 live chat and email support team uses your information to help resolve your issues. Matters discussed via chat or email may be recorded for future assistance.

3.4 Security and Fraud Prevention

Information is analysed to detect unusual activity on accounts, prevent the creation of multiple accounts, and protect your account from any fraudulent activity.

3.5 Service Improvement

Collected information is analysed to further improve the user experience and to show relevant bonuses and offers. However, this analysis is always carried out with personal identities kept anonymous as much as possible.

4 Data Storage and Security

nagad Casino applies industry-standard technical and administrative measures to protect your personal information.

4.1 Encryption

All data exchanged between the server and your browser is encrypted using SSL (Secure Socket Layer) technology. Sensitive payment-related information is stored with the highest level of encryption.

4.2 Access Control

Among our staff, only those assigned responsibility for specific tasks are granted access to user data. All access is logged and reviewed regularly.

4.3 Retention Period

Data is retained while your account is active and, after the account is closed, for as long as required by applicable law. Financial transaction records may be kept for an extended period.

4.4 Response to Data Breaches

If for any reason a risk arises that the security of user data may be compromised, we will take immediate action and notify affected users as quickly as possible.

5 Sharing Data with Third Parties

nagad Casino does not sell your personal information or transfer it to third parties for advertising purposes. However, limited information may be shared in specific circumstances:

5.1 Payment Processors

Only the information necessary to complete a transaction is shared with the relevant financial institutions to process payment methods such as bKash, Nagad, Rocket, Upay and bank transfer.

5.2 Game Developers and Studios

Minimum required session data may be shared with Pragmatic Play, PG Soft, JILI, Evolution or other game studios to ensure their services function correctly. These third parties have their own privacy policies.

5.3 Legal Obligations

Information may be provided to the relevant authorities in the case of a valid court order, government investigation or other legal requirement. In such cases, only the information requested is supplied.

5.4 Restrictions

Your personal information will not be shared with any third party for any purpose other than those stated above. In particular, information is never sold to marketers or advertisers.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used to keep our platform running properly and to improve the user experience.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, verifying security tokens and saving language preferences. Blocking them will prevent the platform from working correctly.

6.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform. This information is collected entirely anonymously and is used only to improve the quality of the service.

6.3 Managing Cookies

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some services to stop working correctly.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You can find out at any time what information we hold about you. To make this request, contact us at our support email.

7.2 Right to Correction

If any information we hold about you is incorrect, you have the right to request a correction. Basic account information can be changed through identity verification.

7.3 Right to Deletion

When you close your account and the legal retention period has ended, you may request that your data be deleted. However, financial transaction records must be kept for a specified period due to legal obligations.

7.4 Right to Withdraw Consent

You may withdraw your consent to marketing communications at any time. However, it is not possible to stop the processing of information required for account management.

For more details about these rights and guidance on responsible use, please read our Responsible Gaming page.

8 Protection of Minors

nagad Casino strictly follows a 21+ age policy. No information is knowingly collected from any person under the age of 21 and no services are provided to them.

Age verification is mandatory during the registration process. If we find evidence that an account was created by someone under 21, that account will be closed immediately and the associated data will be deleted.

If a parent or guardian believes their child has created an account on our platform, please contact our support team immediately.

9 Policy Changes

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via your registered email address or through a notification on the platform.

Continuing to use the platform after any changes means you have accepted the updated policy. It is therefore recommended that you review this page periodically. Answers to frequently asked questions about service terms can be found in our FAQ section.

The date of any policy change will always be shown at the top of this page under "Last Updated".

10 Contact

For any questions or requests regarding this Privacy Policy or your personal information, please get in touch with us:

• Live Chat: 24/7 direct chat support is available on the platform
• Email: [email protected]

Our support team provides assistance in both Bengali and English. Privacy-related complaints or requests are generally reviewed within 72 hours.

To learn more about nagad Casino, visit our About Us page.